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On departure and arrival

On departure and arrival

You are strongly advised to make your reservation at the airline or travel agent in advance – where possible 7 days in advance, but at least 48 hours before you intend to travel. The airline will inform the airport of your needs.

In the case of the last minute booking, please apply for assistance:

  • At the airport information desk in the departure hall as soon as you arrive,
  • At call points located at Parking lots P1 and P3.


ON DEPARTURE

PRM assistance staff will help you with the baggage, at the check-in or during the security screening. If need be, the PRM assistance staff will also assist you to the gate or the aircraft (for non-connected flights) and, depending on your degree of mobility, to the aircraft seat.
If the situation requires, special equipment will be used for boarding.

If you use a wheelchair, you need to be aware of what will happen to it during the flight. It may be possible to store a manual, folding wheelchair in the passenger compartment if suitable accommodation is available. It is more likely, however, that your wheelchair will be stowed in the luggage hold; this would certainly be the case for all powered wheelchairs.
In either case, airports and airlines should allow you to remain in your own wheelchair to the door of the aircraft. They should also deliver your wheelchair to the same place upon arrival at your destination.
In the case of heavy, non-collapsible powered wheelchairs this may not be possible. If, for safety reasons, the wheelchair needs to be stowed in a particular way in the aircraft hold, or at airports where wheelchairs have to be lifted up and down stairs at the gate and staff would be at risk, it may not be able to allow you to remain in your own wheelchair.

You also need to be aware of security arrangements which apply to all passengers but may be particularly significant if you need to use mobility equipment or carry medication with you on the flight. All mobility equipment, including wheelchairs is subject to rigorous security checks. However, these checks should be done in a way that minimises inconvenience or stress.

You may also be subjected to a body search. If you would prefer to have this done in private because of the nature of your disability, you can ask to be taken to a separate screening area.

In some airports you will be required to transfer to an airport wheelchair to pass through the scanning equipment so that your chair can be thoroughly checked. Searches may also be made of the content of your hand luggage. This should always be done with discretion and items should always be replaced in the same order.

There is currently a restriction on the carriage of liquids on board aircraft to a maximum of 100 ml per container. However, you are allowed to carry essential medicines of more than 100 ml in your hand baggage, but you will need prior approval from the airline and departure airport and supporting documentation (e.g. a letter from your doctor or a prescription).

Make sure you have any necessary medication in your hand baggage and check that you have packed enough to cover any delays to your flight or in case of a lost or delayed baggage.

ON BOARD

If you require the use of an onboard wheelchair then this should have been confirmed when you made your booking. You will not be able to use your own wheelchair on board any flight because the aisles are too narrow to be able to move up and down. If you have a sensory impairment, the airline staff should make themselves known to you and should offer the appropriate level of assistance during the flight. For example. they should explain the emergency procedures and they can assist with food packaging.

If you have breathing difficulties and require supplementary oxygen for the duration of the flight, the airline may provide supplementary oxygen. Some airlines will make a charge for this service. Some airlines will allow you to carry your own oxygen – you should always check with your airline beforehand. Airlines are not required to carry oxygen for first aid purposes although many do. They are only required to carry oxygen for passenger use after a cabin depressurisation and in medical emergencies.

ON ARRIVAL

The airline must inform the airport about the arrival of passengers requiring special assistance. The PRM assistance staff will be waiting at the gate or at the aircraft (for non-connected flight) to assist through passport control (if needed) to baggage reclaim and meters – greeters and if required, to any point of onward travel (bus, parking, taxi).

For disembarking, specific equipment may be used.
Our staff will make every effort to provide you with the service required. However, in the situation of short notice, the airport can only compromise to making all reasonable efforts to provide the best assistance but can not guarantee the same quality level as when the assistance is pre-notified.
The airline must inform the airport about the arrival of passengers requiring special assistance.