Riga International Airport has entered the top three of the Airport Service Quality (ASQ) Survey conducted by the Airports Council International. Riga Airport has been included in the group of European Union airports handling 5-15 million passengers annually. There are altogether 30 European airports in this group of the ASQ Survey.
The positive assessment of Riga Airport in the Survey has been increasing already since the 1st quarter of this year, reaching an average assessment of 4.06 points out of 5 possible points in the latest survey. In the 1st quarter of this year Riga Airport ranked 7th (3.93 points), but in the 2nd quarter - 4th (3.94 points) in its group.
According to the Survey results regarding Riga Airport, passengers gave the highest score to the passport control speed (4.38 points), route directions (4.30), airport environment (4.27), followed by check-in services (4.25) and security (4.25). Responsiveness of the Airport staff and security services was also highly appreciated.
The ASQ top ten in the group of EU airports servicing 5-15 million passengers per year also included Prague Airport in the Czech Republic, Porto Airport in Portugal, Nice Airport in France, Gothenburg Airport in Sweden, St. Petersburg's Pulkovo Airport in Russia, Larnaca Airport in Cyprus and Bristol, Glasgow and Edinburgh airports in the UK.
The ASQ Survey is the world's largest airport service quality evaluation survey, involving more than 320 airports in 80 countries. Some 600 000 passengers per year are interviewed prior to boarding their flight and asked to rate their satisfaction with the airport’s services. ASQ scientific methodology, strict quality control procedures and commitment to impartiality have won industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction.
The ASQ Survey covers 34 key indicators and services such as access, check-in, security, airport facilities, food and beverage, retail and more.
Riga International Airport is the largest international aviation company in the Baltics and the region's main air traffic centre. In the winter season 2016, there will be 60 direct flight destinations available from Riga Airport. The winter timetable will start on 30 October together with transition to Winter Time when clocks are turned backward 1 hour.
To avoid any misunderstandings due to transition to Winter Time, passengers are invited to check their flight departure times. This can be done by contacting the selected carrier, on Riga Airport website www.riga-airport.com, as well as by calling the Airport information service 1817.